P&G Binh Duong Plant

Growth/Acquisition i

1

Innovation/Differentiation i

1

Cost Leadership i

5

Client Service/Stability i

4

EG01—Portfolio of competitive products and services i

1

EG02—Managed business risk i

5

EG03—Compliance with external laws and regulations i

5

EG04—Quality of financial information i

5

EG05—Customer-oriented service culture i

3

EG06—Business-service continuity and availability i

5

EG07—Quality of management information i

3

EG08—Optimization of internal business process functionality i

5

EG09—Optimization of business process costs i

2

EG10—Staff skills, motivation and productivity i

3

EG11—Compliance with internal policies i

4

EG12—Managed digital transformation programs i

2

EG13—Product and business innovation i

1

Frustration between different IT entities across the organization because of a perception of low contribution to business value i

2

Frustration between business departments (i.e., the IT customer) and the IT department because of failed initiatives or a perception of low contribution to business value i

1

Significant IT-related incidents, such as data loss, security breaches, project failure and application errors, linked to IT i

2

Service delivery problems by the IT outsourcer(s) i

1

Failures to meet IT-related regulatory or contractual requirements i

1

Regular audit findings or other assessment reports about poor IT performance or reported IT quality or service problems i

1

Substantial hidden and rogue IT spending, that is, IT spending by user departments outside the control of the normal IT investment decision mechanisms and approved budgets i

1

Duplications or overlaps between various initiatives, or other forms of wasted resources i

1

Insufficient IT resources, staff with inadequate skills or staff burnout/dissatisfaction i

1

IT-enabled changes or projects frequently failing to meet business needs and delivered late or over budget i

1

Reluctance by board members, executives or senior management to engage with IT, or a lack of committed business sponsorship for IT i

2

Complex IT operating model and/or unclear decision mechanisms for IT-related decisions i

2

Excessively high cost of IT i

1

Obstructed or failed implementation of new initiatives or innovations caused by the current IT architecture and systems i

1

Gap between business and technical knowledge, which leads to business users and information and/or technology specialists speaking different languages i

1

Regular issues with data quality and integration of data across various sources i

3

High level of end-user computing, creating (among other problems) a lack of oversight and quality control over the applications that are being developed and put in operation i

1

Business departments implementing their own information solutions with little or no involvement of the enterprise IT department (related to end-user computing, which often stems from dissatisfaction with IT solutions and services) i

1

Ignorance of and/or noncompliance with privacy regulations i

1

Inability to exploit new technologies or innovate using I&T i

2

High i % Normal i %

High i % Normal i % Low i %

Support i

4

Factory i

1

Turnaround i

2

Strategic i

3

Outsourcing i % Cloud i % Insourced i %

Agile i % DevOps i % Traditional i %

First mover i % Follower i % Slow adopter i %